Get In Touch

Ready to optimize your gaming experience? We're here to help you dominate the competition.

Contact Information

Our team of PC optimization experts is available 24/7 to help you achieve peak gaming performance. Choose your preferred method of communication below.

Email Support

Primary contact method for all inquiries

support@softhe.io Response within 2-4 hours

Discord Support

Real-time chat and community support

@softhecs Usually online 12-20 GMT+2

Steam Community

Gaming-focused discussions and support

steamcommunity.com/id/softhe Community discussions

Send Us a Message

Have a specific question? Fill out the form below and we'll get back to you quickly.

Support Information

Response Times

  • Email: 2-4 hours average
  • Discord: Real-time when online
  • Phone: Immediate during business hours
  • Emergency: Within 1 hour

Support Types

  • Pre-sales: Product questions & recommendations
  • Technical: Installation & optimization help
  • Custom: Personalized optimization requests
  • Emergency: Critical system issues

Languages

  • English: Native language
  • Swedish: Fluent language

Privacy & Security

  • Encrypted: All communications secured
  • Private: Your data stays confidential
  • GDPR: Compliant data handling
  • No Spam: We respect your inbox

Frequently Asked Questions

How long does optimization take?

Most optimizations are completed within 24-48 hours. Custom BIOS configurations may take up to 72 hours depending on your hardware.

Do you offer refunds?

Yes, we offer a 30-day money-back guarantee if you're not satisfied with the performance improvements.

Is remote support available?

Absolutely! We can provide remote assistance through secure screen sharing for troubleshooting and optimization.

What hardware do you support?

We support all modern gaming hardware from Intel, AMD, NVIDIA, and other major manufacturers. Contact us for specific compatibility questions.

Ready to Optimize Your Gaming Experience?

Don't let poor performance hold you back. Contact us today and start dominating the competition.

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